Skype lines

Using the Skype Line service, you can combine the advantages of the famous Internet messenger and the efficiency of IP-telephony. The clients do not have to change their habits. Their calls to the corporate Skype will be forwarded to the call center operators, just like regular phone calls. In CRM, a call is recorded and processed at the same level of detail as any other phone call.

Companies order the Skype Line service if they are interested in:

• Integrating the SIP-telephony solutions: Skype for Business fully supports incoming voice calls;

• Availability: contact via Skype is toll-free;

• A unified accounting system for all types of calls. The call center operator takes Skype calls as usual, without dispersing attention to the technical details of the connection;

• The option to configure recording of the Skype calls in the CRM of the ONLINEMARKET Call Center and your company. So you can even record the negotiations.

The Skype Line service is flexible and can be supplemented with other technical solutions according to the specifics of your business. Please contact our managers to specify the conditions when the Skype Line service was included in the most famous cases.