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The Callback button is integrated into the website code of the contractors of the ONLINEMARKET Call Center. After entering the customer data and a question text (optionally), our server starts a script initiating a call to a free operator and creates a connection with the prospect ordered this callback.

Common methods to handle such a request allow

The client:

• to avoid useless waiting for an answer

The company:

• to contact the client promptly, providing the requested information due to automated process;

• to increase the trust in the company and the popularity of the brand.

Benefits of the Callback button from the ONLINEMARKET Call Center:

It's impossible to miss an ordered callback. Its script is started automatically right after the phone number of a client. Although a regular message theoretically can be missed, the script is executed automatically with minimal participation of the client or the ONLINEMARKET Call Center operator.

Call logging. When there is run a script in the call center CRM, there is also created a timestamp with the call time.

Efficiency. The speed of answering the incoming calls per messengers can be affected by the human factor, and the automatic start of the callback script will take about 30 seconds. According to the ONLINEMARKET Call Center standards, a call ordered on a website will be forwarded to an operator with the necessary experience.

Please contact the ONLINEMARKET Call Center specialists to check the options of including the Callback service to the cases or custom solutions.

Kharkiv, st. Christmas 29
Poltava, st. Kotlyarevsky 1/27
Sumy, Kurskiy avenue 105
USREOU 42344915
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