Mon - Fri: 9:00 - 18:00
Service sales department working hours
+12029607075
+380577800077
+380737800077

The number of companies that order this service by call centers is quite big and continues to grow.

The main reason to organize a help desk for your own product is a natural desire to attract new customers and increase the loyalty of existing ones. And a quick competent advice about your products or services can impress more than an advertising campaign.

Why would outsourcing the ONLINEMARKET contact center be a good decision?

• We have enough technical resources to deploy an information center. Purchasing and setting up the equipment, building up communications, searching for premises, creating workplaces, etc. are things you won't have to do.

• Depending on the task, we use solutions that are effective for a specific situation: organizing a single phone number for incoming calls, direct numbers, setting up IVR voice menus.

• We have enough experience in handling the clients' requests. Therefore, for every customer, we create an optimal script concerning standard requests without any confusion and misunderstanding.

• Our skilled operators are an important factor of success. They know well how to hold an ethical and friendly conversation with a client in different situations. They take an additional training course before starting to work with a customer's product or service. They learn details deeply enough to understand the features of goods or services.

• You can control our work through our Quality Assurance and with regular reports. The method and form of reports you may agree on while concluding the contract.

 

The cost and level of cooperation depend on its mode, additional services, the number of involved operators, and other factors. The ONLINEMARKET specialists will grant the optimal amount of services to you, taking into account all details in your request.

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Kharkiv, st. Christmas 29
Poltava, st. Kotlyarevsky 1/27
Sumy, Kurskiy avenue 105
+12029607075
+380577800077
+380737800077
LLC "ONLINEMARKET"
USREOU 42344915
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